Challenge

Premier Global Logistics were spending over 40 hours per week generating reports, managing accounts payable, and manually consolidating data from multiple CargoWise modules. Despite having two full-time employees dedicated to AP reconciliation, they struggled with invoice mismatches, overpayments, and manual sorting of vendor documents. During peak seasons, invoicing delays worsened due to volume surges and limited visibility.

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On the visibility front, both internal stakeholders and clients lacked real-time insight into shipment statuses and account performance. Sales teams had no centralized view of their accounts, which led to missed follow-ups and re-engagement opportunities with dormant clients. They also lacked margin visibility by account, making it difficult to assess profitability.

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Why They Chose Expedock

Premier Global Logistics chose Expedock for its flexible end-to-end solution that integrated business intelligence (BI) dashboards with shipment and AP automation.
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Expedock offered a unified suite of automation and intelligence products designed to reduce manual touchpoints, improve data accuracy, and create greater transparency for both internal teams and customers.
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Key decision drivers:

1. Automated workflows for AP, shipment operations, and customs file creation
2. Freight BI dashboards tailored to their reporting needs
3. Ability to flag and review high-dollar invoice mismatches
4. Elimination of unnecessary offshore costs

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Solution

Expedock deployed three key solutions:

1. Freight BI Dashboard: Consolidated reporting from CargoWise into real-time, customizable dashboards. This allowed sales, operations, and leadership to track performance, margins, and client engagement with ease.
2. AP Automation: Streamlined invoice reconciliation and posting directly into CargoWise. Enabled exception handling via a centralized dashboard to catch discrepancies before payment.
3. Shipment Operations Automation: Replaced back-office shipment creation with Expedock automation, ensuring consistency, speed, and scalability.

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Implementation/Onboarding Steps

Here is how we introduced and implemented each solution to Premier Global.

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1. Freight BI Dashboard

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2. Automation Workflows

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Results

The implementation of Expedock’s solutions delivered measurable improvements across Premier Global's operations. Key outcomes included:

1. Time Savings: Freed up two full-time AP staff by eliminating manual reconciliation and reporting.
2. Cost Efficiency: Reduced offshore team costs by automating shipment creation; no longer paying for idle labor.
3. Improved Accuracy: High-dollar mismatches now caught before posting; improved accountability across departments.
4. Sales Enablement: Sales teams gained visibility into account activity, empowering proactive re-engagement and improved retention.
5. Operational Control: Enhanced vendor management through performance tracking and invoice discrepancy logging.