Gebrüder Weiss: Scaling North American Operations with 24/7 Offshore Support

Challenge

As shipment volumes increased across Gebrüder Weiss' North American Less-Than-Truckload (LTL) and Full Truckload (FTL) operations, maintaining fast response times and operational efficiency became increasingly challenging.

The company initially identified a significant gap in after-hours operations. Once the onshore team ended its workday, shipment updates, customer requests, and operational tasks often had to wait until the following morning, creating delays and increasing operational risk.

At the same time, growing shipment volumes across both LTL and FTL operations placed additional pressure on internal teams responsible for tracking shipments, managing exceptions, updating documentation, and coordinating with carriers.

Gebrüder Weiss needed a scalable operational model that would allow them to:

• Extend operational coverage beyond normal business hours
• Increase processing capacity across LTL and FTL operations
• Reduce repetitive administrative work
• Improve shipment responsiveness
• Allow experienced onshore employees to focus on customer relationships and higher-value operational activities

Solution

Expedock initially deployed a dedicated after-hours operations specialist to provide overnight shipment support.

The success of this initial engagement quickly demonstrated the value of continuous operational coverage, leading Gebrüder Weiss to expand the partnership across additional business functions.

Today, Expedock provides dedicated support across:

• After-hours operations
• LTL Operations
• FTL Operations
• LTL & FTL Accounting

Extending Operations Beyond Business Hours

The first priority was eliminating overnight operational gaps. Expedock's team began monitoring shipments, updating transportation management systems, responding to operational requests, and ensuring shipment activity continued while the North American offices were offline.

Instead of operations slowing overnight, Gebrüder Weiss established true 24-hour operational coverage across its ground transportation business.

Supporting High-Volume LTL & FTL Workflows

As shipment volumes continued to grow, Expedock expanded into the company's LTL and FTL teams.

The dedicated operations team became responsible for critical day-to-day activities, including:

• Shipment tracking and monitoring
• Pickup confirmation and exception management
• Delivery tracking and ETA updates
• Carrier research and communication
• Documentation updates
• Shipment status management
• Operational inbox monitoring
• Transportation accounting support

Because the team was composed of logistics professionals familiar with freight forwarding workflows, they integrated quickly into Gebrüder Weiss' existing SOPs and systems with minimal onboarding.

Rather than functioning as an external vendor, the Expedock team became an extension of the client's North American operations.

Growing Alongside the Business

What began with a single after-hours specialist evolved into a much broader operational partnership. As Gebrüder Weiss continued to expand its North American transportation business, Expedock scaled alongside them.

The engagement grew from:

• 1 dedicated after-hours specialist
• to 2 after-hours specialists
• dedicated accounting support
• dedicated LTL operators
• dedicated FTL operators

Today, Expedock supports Gebrüder Weiss with a dedicated 12-person operations team working across multiple critical transportation functions. This flexible operating model allows the company to quickly increase capacity as shipment volumes grow without placing additional strain on internal teams.

The Results

True 24/7 operational coverage

Gebrüder Weiss eliminated after-hours operational gaps, ensuring shipments continued moving even when North American offices were closed.

Expanded from 1 to 12 dedicated specialists

The partnership scaled from a single after-hours resource into a dedicated operations team supporting multiple departments.

Faster shipment execution

Dedicated operational support accelerated shipment tracking, exception resolution, and daily transportation workflows.

Greater focus on customer service and growth

By offloading repetitive operational tasks, experienced onshore employees were able to dedicate more time to customer relationships and revenue-generating activities.

A scalable foundation for continued expansion

As operational demands increased, Gebrüder Weiss was able to expand support across additional workflows without increasing management complexity.

Results at a Glance

• 24/7 operational coverage across North American ground transportation
• Expanded from 1 to 12 dedicated operations specialists
• Support across LTL, FTL, accounting, and after-hours workflows
• Faster shipment tracking and exception management
• Increased operational capacity during periods of growth
• More time for customer-facing and revenue-generating activities

Customer Feedback

Expedock's team has helped remove repetitive operational work, allowing our onshore employees to focus on customer relationships and other high-value activities.

Operations Leadership, Gebrüder Weiss

The team has helped keep shipments moving faster while improving responsiveness across our operations.

North American Transportation Leadership, Gebrüder Weiss

Why It Worked

Supporting modern ground transportation operations requires more than additional headcount. It requires a team that understands logistics workflows, integrates seamlessly into existing operations, and provides reliable support around the clock.

By combining experienced logistics professionals with a flexible offshore operating model, Expedock enabled Gebrüder Weiss to extend operational coverage, improve shipment responsiveness, and create a scalable foundation for continued growth.

Rather than simply outsourcing tasks, Gebrüder Weiss built an operational extension of its North American transportation business, one capable of growing alongside increasing shipment volumes while maintaining the high service standards customers expect.

Looking to Scale Your Logistics Operations?

Expedock helps freight forwarders build dedicated teams across shipment tracking, customer service, documentation, transportation accounting, and freight operations.

Whether you need after-hours coverage, LTL and FTL specialists, or end-to-end operational support, our logistics professionals integrate seamlessly into your existing workflows helping you increase capacity, improve service levels, and scale with confidence.