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June 6, 2025
Colless Young had been using Raft to automate parts of their shipment operations, but over time, the platform's limitations began to outweigh its benefits. Although some automation was in place, the team continued to face a significant manual workload and growing inefficiencies, especially as their operational needs became more complex.
They were looking for a more robust and scalable solution that could support additional workflows beyond shipment processing, including future plans for accounts payable (AP) automation. Since both their Australian and offshore back office teams depended on Raft to process jobs and extract commercial invoice (CIV) lines, the transition to a new platform needed to be seamless with minimal disruption to day-to-day operations.
Another key challenge was the time spent manually providing shipment and order status updates to clients. The team wanted to shift from reactive communication, responding to emails and phone calls, to a self-service model where customers could easily track their shipments on demand. They trialed Logixboard to address this but found it overly complex and difficult to integrate smoothly into their workflows.
Colless Young chose Expedock because of its:
The simplicity of Expedock's Shipper Visibility Tool was also a major win for their team and customers.
Expedock implemented a series of distinct solutions in a planned order to improve their operations. We first focused on automating commercial invoice (CIV) processing to reduce manual data entry. Next, we deployed the Shipper Visibility Tool, which enabled customers to track their shipments independently and reduced the need for manual status updates.
Following that, shipment operations were enhanced in two phases: the first phase automated the creation of shipments and consolidations, while the second phase introduced automation for updates to these shipments and consolidations. Subsequently, they implemented Bfile to streamline the handling and processing of shipping documentation. Finally, we deployed our eBPO offshoring solution to efficiently handle the growing operational demands.
Here is how we introduced and implemented each solution to Colless Young.
Colless Young significantly improved the customer experience for their shippers, which led to a drastic reduction in customer inquiries. Building on this success, they were able to expand their automation capabilities to other branches, further enhancing operational efficiency across their network.
Expedock has been a game-changer for us! With their shipment visibility portal, we've seen a dramatic drop in daily customer queries. Now, our customers can easily check their shipment status whenever they need to, thanks to this intuitive, self-service platform.
This has allowed our team to focus more on high-value tasks, like acquiring new customers, knowing that operations are running smoothly and customers are happier. I'd definitely recommend Expedock to anyone looking to boost customer satisfaction and streamline operations.
June 6, 2025
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Colless Young had been using Raft to automate parts of their shipment operations, but over time, the platform's limitations began to outweigh its benefits. Although some automation was in place, the team continued to face a significant manual workload and growing inefficiencies, especially as their operational needs became more complex.
They were looking for a more robust and scalable solution that could support additional workflows beyond shipment processing, including future plans for accounts payable (AP) automation. Since both their Australian and offshore back office teams depended on Raft to process jobs and extract commercial invoice (CIV) lines, the transition to a new platform needed to be seamless with minimal disruption to day-to-day operations.
Another key challenge was the time spent manually providing shipment and order status updates to clients. The team wanted to shift from reactive communication, responding to emails and phone calls, to a self-service model where customers could easily track their shipments on demand. They trialed Logixboard to address this but found it overly complex and difficult to integrate smoothly into their workflows.
Colless Young chose Expedock because of its:
The simplicity of Expedock's Shipper Visibility Tool was also a major win for their team and customers.
Expedock implemented a series of distinct solutions in a planned order to improve their operations. We first focused on automating commercial invoice (CIV) processing to reduce manual data entry. Next, we deployed the Shipper Visibility Tool, which enabled customers to track their shipments independently and reduced the need for manual status updates.
Following that, shipment operations were enhanced in two phases: the first phase automated the creation of shipments and consolidations, while the second phase introduced automation for updates to these shipments and consolidations. Subsequently, they implemented Bfile to streamline the handling and processing of shipping documentation. Finally, we deployed our eBPO offshoring solution to efficiently handle the growing operational demands.
Here is how we introduced and implemented each solution to Colless Young.
Colless Young significantly improved the customer experience for their shippers, which led to a drastic reduction in customer inquiries. Building on this success, they were able to expand their automation capabilities to other branches, further enhancing operational efficiency across their network.
Expedock has been a game-changer for us! With their shipment visibility portal, we've seen a dramatic drop in daily customer queries. Now, our customers can easily check their shipment status whenever they need to, thanks to this intuitive, self-service platform.
This has allowed our team to focus more on high-value tasks, like acquiring new customers, knowing that operations are running smoothly and customers are happier. I'd definitely recommend Expedock to anyone looking to boost customer satisfaction and streamline operations.
Let Expedock handle the hard work so that you can reallocate your staff time to higher-value tasks such as customer service, sales, collections, payments, and billing.
Let us help you optimize business processes and deliver unrivaled customer experience to your clients.
