Expedock Digital BPO vs. Alternatives

Build High-Performing Teams With AI-Enabled Operations

Build dedicated remote teams for logistics, tech, and healthcare. Expedock combines specialized talent, AI-enabled workflows, and dedicated performance management to help you scale faster without increasing internal overhead.

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why expedock

Faster Teams. Better Visibility.
AI-Enabled From Day One.

Generic BPO
Industry-specific BPO
Operational visibility & performance management
100% visibility through dashboards, QA, and productivity reporting
Limited visibility into day-to-day performance
Limited visibility into day-to-day performance
Time to reach full productivity
Fast ramp-up with specialized talent and documented processes
Several months of onboarding and training required
A few months due to industry familiarity
Internal effort required from your team
Low
Very high
Moderate
AI-enabled workflows & automation
Included
None
None
Visibility on agent hours and utilization
100%
Time to achieve high proficiency & accuracy in international freight
Right from Day 1 post-onboarding
Time and effort required to onboard
Low
Pre-built automation tools for agents
Included
Generic BPO
Visibility on agent hours and utilization
20 - 75%
Time to achieve high proficiency & accuracy in international freight
Months with no training program
Time and effort required to onboard
Very high
Pre-built automation tools for agents
None
Logistics BPO
Visibility on agent hours and utilization
20 - 75%
Time to achieve high proficiency & accuracy in international freight
From Day 1
Time and effort required to onboard
Medium
Pre-built automation tools for agents
None

What sets Expedock apart

Leave time-consuming tasks in capable hands.

AI-Enabled Workflows We Support

Scale faster with specialized talent, AI-enabled workflows, and more efficient operations.

Logistics

Documentation & shipment processing
FCL, LCL, FAK & BCN
Order Management (PO)
AP/AR support
Billing & invoicing
Data entry & validation
Reporting & back-office operations

Tech and AI

Data Annotation
RLHF and Model Evaluation
Human-in-the-loop Operations
Content Moderation
Data Processing
AI Operations Support
Other Customized AI Workflows

Healthcare

Appointment Scheduling
Insurance Verification
Prior Authorization Support
Claims Processing
Patient Support
Revenue Cycle Operations

General Operations

Lead Generation
Sales Support
Customer Support
Social Media Marketing
Executive Assistance
Administrative support

The Expedock Advantage

Gain Full Visibility Into Your Team's Performance

Optimize operations with real-time visibility

Track workloads, priorities, and deadlines in one place to keep work moving efficiently and ensure nothing falls through the cracks.

Measure performance and drive continuous improvement

Access real-time insights into productivity, output, quality, and time utilization at both the individual and team level.

How It Works

Build Your Dedicated Team In As Fast As 4 Weeks

STEP 1

Talent Sourcing & Recruitment

2-3 WEEKS

Job posting
Screening
Pre-employment exams
Interviews
Background check
Job offer

STEP 2

Onboarding & Process Alignment

1 WEEK

Company and team introduction
Systems and tools setup
Process optimization

STEP 3

Client-Specific Training

1-2 WEEKS

Business process training
Platform and systems training
SOP implementation
KPI and success metrics alignment

STEP 4

Launch & Performance Management

CONTINUOUS

Supervised production work
Quality assurance and coaching
KPI and SLA monitoring
Continuous process improvement

How We Got Here

Our Story

2019

Founded as a technology company in San Francisco

2021

Built software for the largest and best supply chain businesses

Present

We realized that there are certain processes that cannot be automated, so we offer our managed services

Customer Success Stories

What Our Customers Say About Us

Expedock has been a game changer for us. They got us setup and onboarded in less than a month. We tried out other outside solutions but none of them could deliver the same accuracy and speed that Expedock provided. Building our own internal solution would have taken months and hundreds of thousands of dollars. 

‍

With Expedock, we were able to focus our resources to key parts of the business and be confident that process would be delivered. They already understood the freight side of the business and could quickly articulate the core scope of the problem we were trying to solve. 
‍

They are a trusted partner and we are already looking to expand our partnership with them through enhancements on our current solution.

‍

Hassan Thompson
Finance Manager, Wayfair

Because Expedock saves my customs and import team 10-15 hours a week, we can now focus on learning new regulations, customer service & troubleshooting, and expediting billing.

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Having Expedock helps us differentiate ourselves from our customers because our team can focus on what they do best. My superstar team is now superhuman with Expedock.

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Read More ->

Sophia Ko
Import & Customs Manager, ClearFreight Los Angles

Some of our freight operators cry from the amount of data entry and rote work, and now they cry from joy when they see Expedock process a 38-page commercial invoice at 99.97% accuracy.

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Read More ->

Pam Berry
VP Import Operations, Mallory
Fully Managed Staffing Solution, BI Solutions, and End-to-end Automation

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Let us help you optimize business processes and deliver unrivaled customer experience to your clients.

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