Customer Success Stories

What Our Customers Say About Us

We tried a software-only provider before, but they were not able to process live files after months of trying to get onboarded. Hence, we reached out to Expedock. We were onboarded to Expedock within a month, and they cover all the use cases we need!

Joseph Mazzuca
Project Manager, CastleGate

As an accounting team, it used to take 3 days to reconcile a monthly statement from our Pier Pass Vendor or Forwarding Agent against what’s been posted in the system. Then, Expedock came in and automated reconciliation for both Shipment and Brokerage Files. They are the only technology provider who can review the same document & audit against 2 or more Cargowise modules.

Now our import and brokerage operators can focus on customer service because we're not chasing after them for invoice entry and reconciliation.

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Josephine Basit
Head of Accounting, ClearFreight Los Angles

Expedock helped us gain visibility on our margins upon billing and pay our vendors on time. With Expedock, we no longer lose trucking capacity due to late vendor payments.

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Jack Chang
President, JUSDA Freight Services

We used a different provider prior to Expedock but after a couple of months of testing that provider, there were a lot of accuracy issues and a lot of cases they could not support.

I need a prompt action to know what's correct, what's incorrect or if the accruals are in.

I knew we deserved better, that's when we moved to Expedock. We needed their ability to automate edge cases and complex documents. It was fundamental to us that we automate our process based on our flow chart and according to our process. We were able to do just that through Expedock.”

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Lorenzo Giusti
General Manager, Alisped

Why Automate Your Workflows

More Time and Money With Less Work

15 hrs

being saved
per week, per operator

On average, you can save 5-10 minutes for each invoice.

100%

of invoices
will be processed

With Expedock, we cover everyday freight use cases from FCL to Customs Files.

25%

of time being reallocated to higher priority tasks

Now you can focus on customer service, timely billing, and collections.

What We Do

Automate Key Accounting Workflows
from Data Entry, Auditing, and P&L Reports

Integration

Integrate With Any TMS You Use

Frequently Asked Questions

How does Expedock work?

Expedock AI can extract and reconcile any unstructured data and post data directly onto any TMS (Transportation Management System).

All you have to do is forward your documents to Expedock and we will take care of the rest!

What happens when there is no shipment found?

We notify your team via email that no shipment was found based on the reference keys available on the invoice. For most of our customers, we usually create the shipment for you as long as we have access to the pre-alert document packet.

What happens when there are no accruals?

We flag that there was no accrual upon reconciliation for a particular shipment under a particular operator. Depending on the SOP, we can automatically post the invoice, enter it as a WIP, or hold off.

What happens when some departments implement accruals but some don’t?

We set up SOPs per department and per branch as we understand that different forwarders will have different standardization maturity levels.

Can you reconcile against invoices that have been posted for end of month statements?

Yes. We can process a 15-page statement and flag discrepancies to save your accounting team half a working day to 3 days.

Do you support E-Documents?

Yes. We support all the Shipment, Consol, Brokerage, and Payables Modules.

What is the turnaround time?

It depends on the volume of documents processed. But generally, our service level agreement looks like this for the following document or transaction types for invoice processing:

  • Carrier Invoices: 1 hour (Maximum of 10 per batch)
  • Broker Invoices: 4 hours
  • Trucker Invoices: 6-8 hours
  • Urgent Invoices: 30 mins (Maximum of 5 per batch)

Ready to Automate Your Accounting Workflows?

Let Expedock handle the hard work so that you can reallocate your time to higher-value tasks
such as collections, payments, and billing.

Get End to End Freight Automation Coverage

Talk to an Expedock Consultant

Re-allocate your team to higher value work with 99% Accuracy

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