What Our Customers Say About Us
We tried a software-only provider before, but they were not able to process live files after months of trying to get onboarded. Hence, we reached out to Expedock. We were onboarded to Expedock within a month, and they cover all the use cases we need!
As an accounting team, it used to take 3 days to reconcile a monthly statement from our Pier Pass Vendor or Forwarding Agent against what’s been posted in the system. Then, Expedock came in and automated reconciliation for both Shipment and Brokerage Files. They are the only technology provider who can review the same document & audit against 2 or more Cargowise modules.
Now our import and brokerage operators can focus on customer service because we're not chasing after them for invoice entry and reconciliation.
Expedock helped us gain visibility on our margins upon billing and pay our vendors on time. With Expedock, we no longer lose trucking capacity due to late vendor payments.
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We used a different provider prior to Expedock but after a couple of months of testing that provider, there were a lot of accuracy issues and a lot of cases they could not support.
I need a prompt action to know what's correct, what's incorrect or if the accruals are in.
I knew we deserved better, that's when we moved to Expedock. We needed their ability to automate edge cases and complex documents. It was fundamental to us that we automate our process based on our flow chart and according to our process. We were able to do just that through Expedock.”
More Time and Money With Less Work
per week, per operator
On average, you can save 5-10 minutes for each invoice.
will be processed
With Expedock, we cover everyday freight use cases from FCL to Customs Files.
of time being reallocated to higher priority tasks
Now you can focus on customer service, timely billing, and collections.
See How Expedock Will Improve
Your Freight Processes
✔ Empower your clients to leverage their own data to make informed financial decisions
✔ Develop a stronger foothold within your customer base by being the only forwarder that can uniquely deliver their own supply chain data in real-time
✔ Automate time consuming reports for your customers so you can focus on generating more revenue and building the relationship
Frequently Asked Questions
How does Expedock work?
Expedock AI can extract and reconcile any unstructured data and post data directly onto any TMS (Transportation Management System).
All you have to do is forward your documents to Expedock and we will take care of the rest!
What happens when there is no shipment found?
We notify your team via email that no shipment was found based on the reference keys available on the invoice. For most of our customers, we usually create the shipment for you as long as we have access to the pre-alert document packet.
What happens when there are no accruals?
We flag that there was no accrual upon reconciliation for a particular shipment under a particular operator. Depending on the SOP, we can automatically post the invoice, enter it as a WIP, or hold off.
What happens when some departments implement accruals but some don’t?
We set up SOPs per department and per branch as we understand that different forwarders will have different standardization maturity levels.
Can you reconcile against invoices that have been posted for end of month statements?
Yes. We can process a 15-page statement and flag discrepancies to save your accounting team half a working day to 3 days.
Do you support E-Documents?
Yes. We support all the Shipment, Consol, Brokerage, and Payables Modules.
What is the turnaround time?
It depends on the volume of documents processed. But generally, our service level agreement looks like this for the following document or transaction types for invoice processing:
- Carrier Invoices: 1 hour (Maximum of 10 per batch)
- Broker Invoices: 4 hours
- Trucker Invoices: 6-8 hours
- Urgent Invoices: 30 mins (Maximum of 5 per batch)
Ready to Automate Your Accounting Workflows?
Let Expedock handle the hard work so that you can reallocate your time to higher-value tasks
such as collections, payments, and billing.
Talk to an Expedock Consultant
Re-allocate your team to higher value work with 99% Accuracy
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