Customer Success Stories

What Our Customers Say About Us

We’ve had a fantastic onboarding experience with Expedock. I have tried numerous offshoring solutions in my previous companies. Expedock has managed to outperform all of them and has exceeded my expectations. 

Their AI, combined with the team's deep expertise in our systems, facilitated a rapid ramp-up. The agents assigned to us have been excellent, and Expedock has effectively ensured that backup support is equally competent. Communication across all teams has been smooth and efficient. 

Thanks to Expedock, we’ve been able to scale up much faster than we could have managed locally.

Peter Gulabovski
General Manager, ACLI

After 2 years with Expedock, our business has grown significantly because we could re-invest all of our savings from data entry into sales and customer service.

We hired new sales reps and re-focused our operations teams on customer service.

They are amazing technology providers!

Alessandra Fremura
Owner, Fremura

We love that Expedock required much less set-up from our side. We now embed Expedock into our workflows and are looking for ways to increase projects with them so we can grow our business without adding headcount.

The most important thing I love about Expedock is our communication between each other as partners. Jeff, Austin, and Therese from their operations team work closely with us to automate our processes from import to domestic accounting and freight operations.

Read More ->

Sara Ireton
Senior Director, Ascent Global Logistics

Why Automate Your Workflows

Scale Your Business Without Adding Headcount

100%

of use cases being covered

With Expedock, we cover everyday freight use cases from FCL to Customs Files.

$ 20K

of costs being saved
per year

You can eliminate costs from salaries, expenses, training, and management time by reducing your headcount.

25%

of time being reallocated to higher priority tasks

Your team can focus on solving problems for your customers proactively to differentiate yourselves from competitors.

What We Do

See How Expedock Will Improve
Your Freight Processes

Automate workflows, allowing more time for customer service and sales

Imagine what each operator can do with an extra 10 to 15 hours a week.

Beyond improving employee satisfaction and retention, your team can now focus on customer service, quotations & bookings, scheduling appointments, and timely billing.

Integration

Integrate With Any TMS You Use

Frequently Asked Questions

How does Expedock work?

Expedock AI can extract and reconcile any unstructured data and post data directly onto any TMS (Transportation Management System).

All you have to do is forward your documents to Expedock and we will take care of the rest!

What makes Expedock different from other similar products?

Expedock enables:

  1. Consistent accuracy of 99.7%
  2. High flexibility when exceptions occur
  3. Labor savings of 30-80% because your staff can be reallocated completely to higher-value tasks such as customer service and sales.

How do you ensure 99.97% accuracy?

Our human-in-the-loop service can verify AI outputs to ensure 99.97% accuracy from Day 1.

Our team trains the AI, not yours.

How long will it take our team to learn to use the AI tool?

Unlike other SaaS only solutions that require your team to train the AI and learn the tool, there's no learning curve for you to use Expedock. We help you save time so that your team can focus on higher priority tasks such as customer service and sales.

What are your automation products?

Here are all the workflows that we can automate:

  • Accounts Payable Automation
    • FCL AP Invoices
    • LCL AP Invoices
    • Monthly Statements (SOA)
    • Customs Files
  • Shipment and Consol Creation and Amendment
    • For import documents
    • For export documents
  • Commercial Invoices and Packing Lists Entry
  • eDocs Classification and Uploading

Ready to Automate Your Freight Processes?

Let Expedock handle the hard work so that you can reallocate your staff time to higher-value tasks such as customer service, sales, collections, payments, and billing.

Fully Managed Staffing Solution, Freight BI and Analytics, and End-to-end Automation

Talk to an Expedock Consultant

Let us help you optimize business processes and deliver unrivaled customer experience to your clients.

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