Customer Success Stories

What Our Customers Say About Us

We’ve had a fantastic onboarding experience with Expedock. I have tried numerous offshoring solutions in my previous companies. Expedock has managed to outperform all of them and has exceeded my expectations. 

Their AI, combined with the team's deep expertise in our systems, facilitated a rapid ramp-up. The agents assigned to us have been excellent, and Expedock has effectively ensured that backup support is equally competent. Communication across all teams has been smooth and efficient. 

Thanks to Expedock, we’ve been able to scale up much faster than we could have managed locally.

Peter Gulabovski
General Manager, ACLI

Expedock has been a game-changer for us! With their shipment visibility portal, we've seen a dramatic drop in daily customer queries. Now, our customers can easily check their shipment status whenever they need to, thanks to this intuitive, self-service platform.

This has allowed our team to focus more on high-value tasks, like acquiring new customers, knowing that operations are running smoothly and customers are happier. I'd definitely recommend Expedock to anyone looking to boost customer satisfaction and streamline operations.

Michael Cavanagh
Operations Manager, Colless Young Pty Ltd.

Because Expedock saves my customs and import team 10-15 hours a week, we can now focus on learning new regulations, customer service & troubleshooting, and expediting billing.

Having Expedock helps us differentiate ourselves from our customers because our team can focus on what they do best. My superstar team is now superhuman with Expedock.

Read More ->

Sophia Ko
Import & Customs Manager, ClearFreight Los Angles

Some of our freight operators cry from the amount of data entry and rote work, and now they cry from joy when they see Expedock process a 38-page commercial invoice at 99.97% accuracy.

Read More ->

Pam Berry
VP Import Operations, Mallory

Why Automate Your Workflows

More Time and Productivity With Less Work

10 hrs

being saved
per week, per employee

On average, you can save 1-2 hours per day and finish everything in your work time.

$ 20K

of costs being saved
per year

You can eliminate costs from salaries, expenses, training, and management time by reducing your headcount.

25%

of time being reallocated to higher priority tasks

Now you can focus on customer service and sales.

What We Do

Avoid Unnecessary Blocks in The Delivery of Goods

Integration

Integrate With Any TMS You Use

Frequently Asked Questions

How does Expedock work?

Expedock AI can extract and reconcile any unstructured data and post data directly onto any TMS (Transportation Management System).

All you have to do is forward your documents to Expedock and we will take care of the rest!

How do you ensure 99.97% accuracy?

Our human-in-the-loop service can verify AI outputs to ensure 99.97% accuracy from Day 1.

Our team trains the AI, not yours.

How do you know what shipment to attach to a consol?

MBL and HBL are sent together in the pre-alert from the origin forwarder. We use the MBL to create the consol, and the HBLs in the pre-alert are usually the shipments associated with the MBL. They should share the same route, container number, etc.

When HBL is sent separately, the body of the e-mail usually contains reference numbers such as the MBL number or Container number that enable us to do the association.

Can you link a shipment to a consol?

Yes. We usually receive document packets from agents with all the related house bills and master bills. From there, our AI can make the inference around relationships.

What is your turnaround time for air and ocean freight?

  • 2 - 4 hours for air freight
  • 6 - 8 hours for ocean freight

Ready to Automate Your Operations Workflows?

Let Expedock handle the hard work so that you can reallocate your time to higher value tasks such as customer service and sales.

Fully Managed Staffing Solution, Freight BI and Analytics, and End-to-end Automation

Talk to an Expedock Consultant

Let us help you optimize business processes and deliver unrivaled customer experience to your clients.

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