Challenge

As Premier Global continued to grow its freight forwarding business, its operational complexity grew alongside it. Customers increasingly expected self-service visibility into their shipments rather than relying on email updates. Internally, the team was also spending significant time on manual Accounts Payable processes, limiting their ability to focus on customer-facing and revenue-generating work.

‍

As the company expanded its partnership with Amazon, transaction volumes increased even further, creating additional pressure on the existing onshore team. Premier Global needed a solution that would help them:

• Provide customers with real-time shipment visibility
• Reduce manual Accounts Payable work
• Improve operational efficiency
• Support growing transaction volumes
• Scale without continuously adding internal headcount

The goal wasn't simply to add people—it was to build a more scalable operating model.

‍

Solution

Expedock partnered with Premier Global to combine technology, automation, and dedicated operational support into a single solution.

‍

Real-Time Shipment Visibility

We deployed Shipper Viz and Freight BI dashboards, enabling Premier Global and its customers to monitor shipments in real time and generate reports without manually pulling information from CargoWise.

‍

Instead of relying on email updates, customers gained access to shipment data whenever they needed it.

‍

Automating Accounts Payable Workflows

Our team implemented AP posting and reconciliation processes supported by automation and a custom V2 dashboard.

‍

This significantly reduced manual work, allowing Premier Global's team to perform only minimal reviews while maintaining operational accuracy.

‍

Immediate Operational Support

Leveraging our deep freight forwarding expertise, Expedock integrated seamlessly into Premier Global's existing SOPs.

‍

This eliminated the need for extensive client-side training and enabled a 24/7 support model that maintained operational continuity from day one.

‍

Supporting Growth Through eBPO

As transaction volumes increased, we launched dedicated eBPO support to manage credit card payables and ensure all payments matched corresponding invoices.

‍

We later expanded the team by onboarding an Accounts Payable Lead to support continued business growth.

‍

Building a Scalable Operating Model

Rather than solving a single bottleneck, Premier Global built a foundation that could grow alongside the business. By combining technology, automation, and dedicated operational talent, they created a system capable of handling increasing workloads without overwhelming their onshore team.

‍

Their internal employees could now spend more time on strategic initiatives, customer relationships, and activities that directly contributed to revenue growth.

‍

The Results

‍

4,000–5,000 transactions processed every month

Expedock supports thousands of shipment-related transactions monthly, allowing Premier Global to maintain operational efficiency at scale.

‍

60–70% cost savings compared to US hiring

By leveraging a global team, Premier Global significantly reduced operating costs while maintaining service quality.

‍

Greater focus on revenue-generating work

Manual operational tasks were offloaded, allowing onshore employees to prioritize customer relationships and business growth.

‍

Increased scalability

The success of the partnership opened opportunities to expand into additional functions, including adding an Accounts Payable Lead.

‍

Consistent turnaround times

The team maintained reliable service levels, even during periods of rapid business growth.

‍

Customer Satisfaction

Premier Global has been a strong advocate of Expedock's services. The company provided a perfect CSAT score in January, reflecting their confidence in the partnership and the value delivered across both operational support and technology initiatives.

‍

Why It Worked

Many freight forwarders attempt to solve growth challenges by continuously adding internal headcount. Premier Global took a different approach.

‍

By combining operational expertise, automation, and dedicated offshore support, they built a scalable system that could absorb increasing volumes without increasing internal complexity. Instead of spending time on repetitive manual work, their team can now focus on what matters most: serving customers and growing the business.

‍

Looking to Scale Your Freight Operations?

Expedock helps freight forwarders combine technology, automation, and dedicated operational teams to increase capacity without increasing management overhead. From shipment visibility and accounts payable to dedicated freight operations support, we help logistics companies build more efficient and scalable operations.

‍