Shipment Visibility Platform

Deliver unparalleled customer service through self-service container tracking

Empower clients with intuitive shipment tracking, ensuring retention and unlocking revenue potential.

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Trusted By Air, Ocean, Import, and Export Freight Forwarders Globally

Enable your customers to track their shipments with ease

Help your customers manage by exception

Allow your customers to anticipate changes and challenges by viewing the latest updates on their shipment schedules and exceptions

Allow customers to access critical shipment information anytime they need

Empower your customers to track where their shipments are, when they will arrive, and provide them easy access to relevant documents to improve their logistics management

Provide increased visibility on your customer's business performance

Enable your customers to view insights on their shipment volume breakdown and top performing routes, and more

Empower customers to personalize reports and view the insights they need

Allow your customers to generate custom reports through editable filters and columns.

Unlock more with Shipment Visibility + Freight BI bundle

Subscribe to both our Shipment Visibility and Freight Business Intelligence Tools to ensure critical shipment information is entered accurately and on time.

Improve your Cargowise data using Freight BI to provide better reporting for your customers

Ensure that your customers see accurate and timely information on your Shipment Visibility platform by monitoring your team's data entries from Freight BI

Get alerted on mandatory fields that might be missing or incorrect

Know which team members are not filling on time

Know which fields are not being filled in so you can improve your SOPs.

Customer Success Stories

What Our Customers Say About Us

Expedock has been a game changer for us. They got us setup and onboarded in less than a month. We tried out other outside solutions but none of them could deliver the same accuracy and speed that Expedock provided. Building our own internal solution would have taken months and hundreds of thousands of dollars.

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With Expedock, we were able to focus our resources to key parts of the business and be confident that process would be delivered. They already understood the freight side of the business and could quickly articulate the core scope of the problem we were trying to solve.
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They are a trusted partner and we are already looking to expand our partnership with them through enhancements on our current solution.

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Hassan Thompson

Finance Manager, Wayfair

Frequently Asked Questions

How does the platform work?

On the log out view, your customers can enter the reference key for the shipment they want to track. From the results, click on a shipment they want to review, this will redirect them to a comprehensive view of the shipment. They can see the current status, location, important milestones and other shipment information.

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To access more information and features on the platform, they may log in.

What reference keys can my customers use to search?

Your customers can use the shipment’s HBL (House Bill of Lading), MBL (Master Bill of Lading), Container Number, Consol Number, Purchase Order (PO) Number, and Reference Number.

Who can my customers reach out to when they can't find a shipment?

If you or your customer can't locate a shipment, you may reach out to support@expedock.com and we'll be ready to assist.

Where is the shipment information coming from?

The data your customers see on the Shipment Visibility platform is sourced directly from Cargowise.

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Fully Managed Staffing Solution, Freight BI and Analytics, and End-to-end Automation

Talk to an Expedock Consultant

Let us help you optimize business processes and deliver unrivaled customer experience to your clients.